Shipping policy
Shipping Policy
This Shipping Policy governs the shipment of products offered on tullor.com, operated by tullor, with its registered address at Neptuno Pte., Mz 12, Tulum, Quintana Roo, 77760, Mexico. You can contact us at contact@tullor.com or +52 7751063755. By placing an order through our website, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
If an item is out of stock or an issue arises during order preparation, we will notify you via the email address provided at checkout.
2. Shipping Methods, Destinations, and Delivery Times
We currently ship to the United States.
Available shipping method:
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Standard Shipping: Estimated delivery within 8–11 business days.
Please note that delivery times are estimates and may vary due to circumstances beyond tullor's control, including carrier delays, customs procedures, weather conditions, or other unforeseen events.
3. Shipping Costs
We offer free shipping on all orders, with no minimum purchase required.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment.
If you have not received any shipping information within 15 days, please contact us at contact@tullor.com.
5. Delivery and Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address or because delivery could not be completed, reshipment may require payment of additional shipping charges.
Once an order has entered the shipping process, the delivery address cannot be changed.
6. International Shipping and Customs
We do not currently offer international shipping. Shipments are available only within the United States.
Should any customs duties, import taxes, or other applicable fees arise, tullor will assume these costs and they will not be charged to the customer.
7. Lost, Delayed, or Damaged Shipments
If you experience an unusual delivery delay or your tracking information has not been updated within a reasonable period, please contact us with your order number so we can investigate the issue.
If the carrier confirms that a shipment has been lost, we will work directly with the shipping provider to resolve the matter and inform you of the available options.
For any shipping-related issues, please contact contact@tullor.com and include:
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Your order number.
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Photographs showing the issue, if applicable.
8. Receiving Your Order
We recommend inspecting the external condition of your package upon delivery.
If you notice visible damage to the packaging, please note it with the carrier at the time of delivery and take photographs of both the package and the shipping label.
For information regarding damaged or defective products after delivery, please refer to our Return Policy:
9. Order Cancellation
Orders cannot be cancelled before shipment.
10. Changes to This Shipping Policy
tullor reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective immediately upon publication on tullor.com.
11. Contact Us
If you have any questions regarding shipping, please contact us:
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Email: contact@tullor.com
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Phone: +52 7751063755
Effective Date: July 21, 2026.